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Practice Policies

GDPR, Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Fair Processing Notice        GDPR Emergency Care       

 

Your personal information choices

Health and social care information is used in a number of ways to support your personal care and to improve health and social care services for everyone.

When you attend a health or social care provider in England the clinicians and administrators you see will record information about your care. You can decide with your clinician on how your data will be used for your direct care. There are also choices you can make about how information is used, and you can choose to opt out of your information being shared or used for any purpose beyond providing your care.

If you do not want your information to be used for any purpose beyond providing your care you can choose to opt-out. If you wish to do so, please inform your GP practice and they will mark your choice in your medical record. There are two types of opt-out. You can withdraw either opt-out at any time by informing your GP practice.

Type 1 opt-outs

If you do not want information that identifies you to be shared outside your GP practice, for purposes beyond your direct care you can register a type 1 opt-out with your GP practice. This prevents your personal confidential information from being used other than in particular circumstances required by law, such as a public health emergency like an outbreak of a pandemic disease.

Type 2 opt-outs

NHS Digital collects information from a range of places where people receive care, such as hospitals and community services. If you do not want your personal confidential information to be shared outside of NHS Digital, for purposes other than for your direct care you can register a type 2 opt-out with your GP practice.

There are some limited circumstances, which are set out in the direction, when we don't apply your type 2 opt out to information made available. These are cases where:

  • The Secretary of State for health has identified the information flow is very important.
  • There are complex technical barriers that make it very difficult to apply opt outs.

For more information about care records and how to access them see NHS Choices web-site. For details about how public bodies must make information available, see the model publication scheme published by the Information Commissioner's Office.

For information about opting-out of data sharing at this Surgery please see the practice’s “Fair Processing Notice” which is available on our web-site and from reception.

May 2018

    

EMAILING POLICY  Emailing Policy - Bolton House

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records.

Information Sheet re access to Medical Records

 

Complaints

Information Sheet re making a Complaint

 

Patient Survey Results 2012

Results from our Patient Survey 2011/12

 

BOLTON ROAD STATEMENT OF PURPOSE

 Statement of Purpose

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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