Health Advice before going to A&E -
The Health Help Now web app can be found online at healthhelpnow-nhs.net and is free to everyone who lives and works in East Sussex. It functions like a mobile phone app and helps people check their symptoms and find the best place for treatment – showing which services near them are open. It will help people to know when to go to A&E, and when not to.
Please read our guidelines below on attending A&E - these will help you to make an informed choice on whether your symptoms/problem is suitable for attending the Accident and Emergency Dept.
Accident and Emergency Clinic, Eastbourne District General Hospital
*Dial 999 if you have chest pain, a suspected stroke, serious accident or injury*
There will always be occasions when attendance at Accident and Emergency (“Casualty”) is essential. However, please consider the following alternatives when deciding whether a visit to Accident and Emergency is needed. There are benefits to you as a patient in using the services listed below instead. These include; shorter waiting times, telephone advice and a night time and weekend service run by local GP’s.
Bolton Road Surgery (8.30am-5.30pm): We are available Monday to Friday on 01323 730537 for appointments or advice. Where necessary, GPs will make home visits, and we always have appointments reserved for urgent cases. If you need a doctor when the surgery is closed, please dial our number to hear instructions on how to get medical attention.
Walk-In Centre at Eastbourne Train Station (8am-8pm): There is a doctor’s surgery in the train station open 8am-8pm, seven days a week. This may be used by anyone. You do not have to be registered with the Walk In Centre to use this service. Their number is 01323 726650. However, as a patient at Bolton Road Surgery we would encourage you to contact us first, as your medical records are held here.
Pharmacy: Any pharmacist can advise on a wide variety of conditions such as cough, colds, sore throat, diarrhoea, vomiting, headlice, insect bites, sun burn and stop smoking products.
NHS Choices: If you have a computer, go to NHS Choices website, choose Health A-Z tab. This provides written advice on many illnesses and minor conditions.
NHS 111: Available 24 hours a day, 7 days a week. NHS 111 can be contacted by dialling 111. This service is staffed by medical professionals who are fully trained to offer advice on all non-emergency health problems and advise you where to get help.
Accident & Emergency department at Eastbourne District General Hospital: This should only by used when none of the services described above can deal with your health problem. Examples include suspected broken bones, deep cuts requiring stitches and life threatening illness or accidents. If this service is used for minor problems, this will result in longer delays for people with genuine emergencies.
Please use the Accident and Emergency service appropriately – thank you